consumer protection

You Bought a Concert Ticket. It Was Never Real.

Fans with paid-for tickets in their email were turned away at a Berlin concert last Friday. The tickets were fake, and this is happening at more and more big shows.

119,000 Fake Shops Are Copying Real Brands, Down to the Photos

A network of about 119,000 fake online shops copies real brands, right down to the photos, and steals card details at checkout. How to tell a copy from the real thing.

You Ordered Firewood Online. The Truck Never Came.

Fake firewood and pellet shops take advance payments and deliver nothing. How to check a seller in two minutes, and what to do if you have already paid.

Germany Just Switched Off 9,304 Phone Numbers Used to Steal Savings

Germany switched off 9,304 phone numbers that scammers used to reach ordinary people. How the fake trading-platform call works, and what to check before you pay.